Technical Support Representative

Apply: https://app.easydo.co.il/careers/apply/fFyiFUS9xOU6jhLIoJn4q12t0ioz9ytpTtSdHxqp

About the role

We’re looking for a Technical Support Representative to be the professional point of contact for our business customers and make sure they get the most out of our cloud platform – through online support, working fully from home.

Responsibilities

• Provide professional support to business customers, from small businesses to large organizations
• Diagnose and resolve issues in our cloud platform, including handling complex cases end to end
• Support customers online, including remote connection sessions, and provide ongoing online training to users
  
  

Requirements

• Patience, assertiveness, and a service-oriented approach, including with demanding customers
• Logical thinking and strong problem-solving skills
• Technical orientation and the ability to quickly learn new systems
• Excellent written and verbal communication skills
• Independent, organized, and available during business hours
• Advantage: experience with cloud platforms, CRM, or ticketing systems